FAQ

/ˈkwɪəriz/nounplural

Definition01

Frequently asked, honestly answered.

What it costs, how we check people, how pros pay and how hiring support works. Can't see yours? Email [email protected].

For customers

you.

/juː/pronounthe one who needs a pro.

Finding a pro. Free, and fast.

Does it cost me anything to find a pro?

No. Customers never pay to use Profer. You only pay the professional you choose, for the work they do.

How many professionals will I hear from?

Up to three, picked by a real person. You can ask for one, two or three. No flooded inbox.

How quickly will I hear back?

Within 24 hours. A real person reads your request, checks it, and matches it to pros who fit.

Do I have to hire any of them?

No. There's no obligation and no sales call. Ask your questions, pick your pro, or don't.

Can I browse profiles?

No, and that's on purpose. A directory is exactly what we're replacing. Tell us the job and we bring you up to three.

Do you guarantee their work?

No. We don't take responsibility for a pro's work: the job, the price and the terms are agreed between you and them. But if something goes wrong, tell us. We'll hear both sides and see if a resolution can be agreed.

What about credit checks?

On bigger jobs we can run a credit check, so you know they'll still be trading when the job's finished. It's an extra check, with a fee.

The checks

checked.

/tʃɛkt/adjectivebefore you ever hear a name.

How we check people.

How do you actually check people?

Every pro is interviewed face to face. Then we check identity, licences, insurance and references. Most liabilities don't survive step one.

Who actually checks the professionals?

TK. Every one sits down with us before they're put forward. Not a bot, not a form, not a call centre reading a script.

Do you check customers too?

Yes. Every job request gets checked, so our pros aren't quoting for people who were "just getting an idea of prices."

What if a pro slips once they're in?

The bar that got them in is the bar they're held to. Drop below it and they stop being put forward.

Is this just another directory with a personality?

No. Directories list anyone who pays. We check first and only put forward the ones who pass. The ones who don't? That's the product.

For professionals

pros.

/prəʊz/noun, pluralthe good ones, proven.

Good at what you do? Prove it once.

I'm a good professional. What's in it for me?

Right now clients can't tell you apart from the cowboy down the road until they've already paid someone's deposit. We make the difference obvious upfront. Every job request is checked, so no tyre-kickers or time-wasters, and there's no profile to babysit. Leads come straight to you.

How much do leads cost? Is there a subscription?

No subscriptions and no tokens. You pay a set price per lead, told at sign-up, and it doesn't change with the size of the job.

Can a pro pay to get recommended first?

No. There's no top spot to buy. There's a shortlist, and you're on it or you're not.

I don't have insurance yet. Can I still apply?

Yes. Tell us on the form and we can recommend someone. Some jobs need cover before we'll put you forward.

How do I join as a pro?

Apply online, then meet us for a face-to-face interview. Prove it once and you're in. Join as a Pro

Hiring support

hire.

/ˈhaɪə/verbproperly, for once.

Hiring an employee? That's Procure.

Can you help me hire an employee?

Yes, that's Procure. We help Wellington businesses fill permanent, fixed-term and fractional roles: the job ad, the CVs, the reference checks and the interviews. You make the final call.

How much does Procure cost?

A fixed fee agreed before we start. Tier 1 is $1,290, tier 2 is $2,099 and tier 3 is $2,899, all + GST. Criminal history checks, credit checks, DISC profiling and employment contracts are priced on application. See the tiers

Is Procure just a recruitment agency?

Only the useful bits. Sourcing, screening and interview support, without the agency fee or handing over the whole process.

About Profer

profer.

/ˈprɒf.ər/nounNZ. Not a directory.

The name and the place.

Why's it called Profer?

Pro, plus prefer. As in, you'd prefer one who's been checked.

Where do you operate?

We're based in Wellington and match proferred professionals across the region, including Porirua, Lower Hutt and Upper Hutt, and beyond.

How do you handle my information?

Carefully, and only for the job you asked about. We never sell it. The details are in our Privacy Policy.

Still not sure

ask.

/ɑːsk/verba real person answers.

Got a question we missed? Ask a real person.

Email [email protected] and an actual person will get back to you. Or skip straight to it.